Last updated: November 13, 2025
Raven Enterprises (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our luxury car and limousine rental services based in Belgrade, Serbia. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
1. Information We Collect and How We Use It
We may collect personal information from you in a variety of ways, including: Personal Data such as your name, email address, phone number, billing address, payment information (e.g., credit card details), driver’s license information, and any other details you provide when making a reservation or inquiry; Usage Data about how you use our website and services, including IP address, browser type, pages visited, time and date of visits, and referring/exit pages; Location Data if you enable location services or provide location details for pick-up/drop-off; and Cookies and Tracking Technologies such as cookies, web beacons, and similar tools to collect data on your browsing behavior and preferences. We collect this information directly from you, automatically through your use of the site, or from third parties (e.g., payment processors). We use this information to process and manage your reservations, payments, and service requests; to communicate with you about bookings, updates, promotions, or customer support; to improve our website, services, and user experience; to comply with legal obligations such as verifying identity for rentals; for marketing purposes including sending newsletters or targeted ads (with your consent where required); and to prevent fraud, ensure security, and enforce our terms.
2. Sharing Your Information
We may share your information with service providers and partners who assist us in operations, such as payment processors, vehicle maintenance teams, or IT support; with legal authorities if required by law, subpoena, or to protect our rights; and in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We do not sell your personal information to third parties.
3. Data Security and Your Rights
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. Under applicable data protection laws (including the Serbian Law on Personal Data Protection and GDPR where relevant), you have rights regarding your personal data, such as access to your data, correction or update of inaccurate data, deletion of your data (subject to legal requirements), objection to processing or withdrawal of consent, and portability of your data. To exercise these rights, contact us at privacy@ravenenterprises.rs.
4. Cookies, Tracking, and Children’s Privacy
Our website uses cookies to enhance functionality and analyze usage. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable). Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
5. International Transfers and Changes to This Policy
As a Serbia-based company, your data is primarily processed in Serbia. If transferred internationally, we ensure appropriate safeguards are in place. We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance.
6. Contact Us
If you have questions about this Privacy Policy, contact us at: Raven Enterprises Belgrade, Serbia Email: office@ravenenterprises.rs Phone: +38169721121
